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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dragonite907

October 30, 2024

5  out of  5
rating by Dragonite907
"Kendal Maler is amazing!!!!..She definitely gave me the best and lowest quotes and it was during one of my hardest times..it’s definitely a game changer and I will stick with State Farm for a very long time ..I am really excited for this new journey with State Farm"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Kendal was able to provide you with the best and lowest quotes during such a challenging time. It's wonderful to know that you feel confident and excited about your journey with State Farm. We're here to support you every step of the way. If you ever need anything, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Lauren Henry

October 22, 2024

5  out of  5
rating by Lauren Henry
"A rental car company filed a claim against me. I had accidentally taken a photo that showed the car did NOT have damage while in my possession after the claim date, but I kept getting harassing letters from the rental company. Casey MacCheyne, an agent in Matthew Raymond's office, spent time communicating with the State Farm claims office to make sure that they sent me their decision in writing, including telling me I was free to ignore any further letters or phone calls from the rental agency. I am so grateful for such professional help at a personal level. 5 stars aren't enough!"
We responded:
"Thank you for the review Lauren, I’m glad Casey was diligent in his efforts to take care of you."
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ARGaines

September 26, 2024

5  out of  5
rating by ARGaines
"Really great customer service compared to others in town. Highly recommend."
We responded:
"ARGaines, thank you for your kind words and recommendation! I'm glad you found our customer service exceptional compared to others in town. We always strive to provide the best experience for our clients. If you ever need further assistance, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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brook scothorn

September 13, 2024

5  out of  5
rating by brook scothorn
"Casey was very help and gave me the best rate possible with the driving record I have. Extremely affordable and you get a discount when combining car insurance with life insurance. A great place to bring your business!"
We responded:
"Thank you for the review Brook, I’m glad Casey did a great job for you. Welcome to the agency!"
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Kathy Carie

September 6, 2024

5  out of  5
rating by Kathy Carie
"I currently have three different State Farm agents, due to multiple locations. When one assumes all agents are created equal, they are not! Matt Raymond and his team are by far the most knowledgeable and professional insurance team I’ve worked with over the years. Matt goes the extra mile to make sure you get the best policy for your needs, his attention to detail and professionalism is superior. He is quick to personally respond to your needs. It’s refreshing to have excellent customer service, in a time where it’s becoming a thing of the past. I’d give ten stars if it was available, keep up the outstanding work Matt and team."
We responded:
"Thank you Kathy, the team and I will always do our best to take care of your insurance needs. Excellent customer service is our standard!"
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Summer Setzer

August 30, 2024

5  out of  5
rating by Summer Setzer
"Kendal has been amazing to work with! She is so helpful and knowledgeable when it comes to the not so fun stuff about insurance."
We responded:
"Thank you, Summer, for your wonderful review! I'm glad to hear that Kendal has been so helpful and knowledgeable in assisting you with your insurance needs. We appreciate your feedback and look forward to continuing to serve you. If you have any further questions or need assistance, feel free to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Sue I. Sherif

July 29, 2024

5  out of  5
rating by Sue I. Sherif
"Matt Raymond is the State Farm agent you want to talk to after an accident. Very calm and reassuring. He offered a clear explanation of the process. His staff is top notch for everyday service. So friendly and efficient! If you have a choice of agents, choose this agency."
We responded:
"Thank you Sue, I appreciate your review."
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Rick Wheeler

July 9, 2024

5  out of  5
rating by Rick Wheeler
"Kendall was great help really appreciated her down to earth personality. Casey was really informative in answering all my questions concerning my insurance. Thanks again"
We responded:
"Thank you for the review Rick! I'm thrilled to hear that Kendal's personality made a positive impact on your experience. If you ever need assistance in the future, our office is here to help. "
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Ulises Gonzalez

May 29, 2024

5  out of  5
rating by Ulises Gonzalez
"We've been working with Matthew Raymond's office for four years. We're very happy with our auto, home, and umbrella policies. The premiums can't be beaten and the service has always been top notch. We just met with Kendal this morning and went over coverage amounts and discussed some changes to our coverage. I highly recommend her and the rest of the team."
We responded:
"Thank you Ulises, I appreciate your words. Thank you for being a customer."
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Courtney Hinkle

May 25, 2024

5  out of  5
rating by Courtney Hinkle
"I absolutely love dealing with state farm everyone is so friendly and helpful!"
We responded:
"Thank you Courtney, I appreciate your feedback. Have a wonderful day!"
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Alexander Springer

May 17, 2024

5  out of  5
rating by Alexander Springer
"Matt has been an active supporter of the Fairbanks community! We're grateful for his efforts to make Fairbanks better!"
We responded:
"Hi Alex, thank you for the review. The team and I are happy to do our best to help out the community."
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Cutter

April 5, 2024

5  out of  5
rating by Cutter
"Efficient, professional and friendly. Mix that with their expertise and genuine sincerity of getting to know you as a person, not just a client is rare and refreshing. Thank you, Kendal, Matthew and State Farm."
We responded:
"Thank you for the glowing review, Cutter! I am pleased to hear that you found our team efficient, professional, and friendly. We truly value getting to know our clients personally and appreciate your kind words about our expertise and sincerity. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Zoe Schneider

April 4, 2024

5  out of  5
rating by Zoe Schneider
"Great and friendly service! Casey was able to answer all my questions and provide me with a the assistance I needed."
We responded:
"Thank you for the great review, Zoe! I'm pleased to hear that Casey was able to assist you with all your questions and provide friendly service! We're here to help with any insurance needs you may have in the future! - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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DSYM7

April 2, 2024

5  out of  5
rating by DSYM7
"Amazing guy and great service NO CAP!!! W RIZZ"
We responded:
"Thank you for the five-star rating! I'm pleased to hear you had an amazing experience and received great service. Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, we're here to help! Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Kate Baring

April 1, 2024

5  out of  5
rating by Kate Baring
"Casey saved my day after a stressful morning of confusion around policies with a previous agency. So grateful to have made the switch!"
We responded:
"Thank you for sharing your positive experience, Kate! I'm delighted to hear that Casey could assist you after a stressful morning. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Rose Martell-greenblatt

March 21, 2024

5  out of  5
rating by Rose Martell-greenblatt
"Professional, prepared and great communications. A pleasure....."
We responded:
"Thank you for your positive feedback, Rose! We are delighted to hear that you found our team to be professional, prepared, and great with communications. Providing excellent service is our top priority, and we appreciate your kind words. We look forward to continuing to assist you with all your insurance needs. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Andrew Stokes

March 14, 2024

5  out of  5
rating by Andrew Stokes
"Professional and quick. Explained products well without being too pushy."
We responded:
"Andrew, we are thrilled to hear that you found our team to be professional and quick in explaining our products without being pushy. Providing clear and informative service is a top priority for us, and we appreciate your positive feedback. Thank you for choosing us to assist you with your insurance needs! - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Debra Vance

March 11, 2024

5  out of  5
rating by Debra Vance
"Switched from Allstate. Increased coverage and still lowered my monthly payment! Incredible staff, too! Matt, you must have a direct line with Heaven where you order your personnel!"
We responded:
"Debra, we are absolutely delighted to hear about your positive experience with our team! We are thrilled that we could increase your coverage while lowering your monthly payment. Your kind words about our staff mean the world to us. Thank you for choosing us for your insurance needs! - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
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Joel Schiller

March 11, 2024

5  out of  5
rating by Joel Schiller
"They were very nice and helpful here, I’d highly recommend this location and company!"
We responded:
"Thank you Joel, I appreciate your recommendation."
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Amber Hardman

March 4, 2024

5  out of  5
rating by Amber Hardman
"Super friendly and helpful. Glad we found a company that will work to help get the best for my family."
We responded:
"Thank you Amber, we’re happy to have you as a customer. Have a wonderful day!"
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Nikki McMeans

February 20, 2024

5  out of  5
rating by Nikki McMeans
"We are a military family that just moved to Fairbanks and needed a new auto and renters insurance policy. Kendal at Matthew Raymond State Farm is amazing!! She walked us through the policies and was able to answer any questions we had. Thank you, Kendal!"
We responded:
"Thank you Nikki, we are happy to help. As a veteran who moved to Fairbanks quite some time ago I can still remember the stress of moving to a new place. Welcome to Fairbanks!"
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David Woo

February 19, 2024

5  out of  5
rating by David Woo
"Excellent Service!"
We responded:
"Thank you David!"
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Levi Green

February 1, 2024

5  out of  5
rating by Levi Green
"State Farm on Geist rd in Fairbanks has been extremely helpful and informative! They always hook me up with the best deals and discounts."
We responded:
"Thank you Levi, we’re always happy to help. I appreciate your feedback!"
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Derik Johnson

January 23, 2024

5  out of  5
rating by Derik Johnson
"Phenomenal customer service, they make the process super easy and straightforward, looking for the best options for their customers. Brandi has been extremely helpful over the phone, giving me more piece of mind while managing my insurance plan from college out of state."
We responded:
"Thank you Derik, I’m glad to hear about your experience."
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Jane Canoy

January 16, 2024

5  out of  5
rating by Jane Canoy
"Exceptional Experience at State Farm Geist with Casey MacCheyne! Our experience at State Farm Geist was nothing short of amazing! Casey MacCheyne, truly stood out with expertise that immediately put us at ease. Casey's knowledge and understanding of our specific needs made the entire process incredibly smooth. He took the time to explain every aspect of our car and house insurance coverage, ensuring we had a clear understanding. Casey's professionalism and commitment to customer satisfaction were evident throughout. He patiently addressed all our questions and concerns. Highly recommend State Farm Geist and Casey MacCheyne for a seamless and satisfying insurance experience!"
We responded:
"Thank you so much for the review. I’m glad we were able to take care of you and I will pass on your kind words to Casey."