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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Daniel Gallegos

September 26, 2025

5  out of  5
rating by Daniel Gallegos
"Emmy Hale was great help! She was professional, polite, and great at explaining everything I didn't understand. I would highly recommend this location and there agents over anywhere else in town for my insurance needs. Thanks Emmy!"
We responded:
"Thank you, Daniel! I'm glad to hear that Emmy provided such excellent assistance. We appreciate your recommendation and are happy to be your choice for insurance needs. If you have any questions or need further assistance, feel free to reach out!"
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Maggie Yang

September 24, 2025

5  out of  5
rating by Maggie Yang
"Easy and effective to follow with the app and service provided is wonderful."
We responded:
"Thank you, Maggie! I'm happy to know you found the app easy to use and the service wonderful. We’re committed to making your experience as smooth as possible. Let us know if there's anything else we can assist you with!"
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Wil K

September 24, 2025

5  out of  5
rating by Wil K
"Super easy to work with, friendly, and patient with a first time car owner."
We responded:
"Thank you for your feedback, Wil! I'm glad your first-time car ownership experience with our team was smooth. If you have any questions or need assistance, feel free to reach out. We're here to help!"
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Kam LSP

September 23, 2025

5  out of  5
rating by Kam LSP
"Willy is awesome!"
We responded:
"Thank you for the review!"
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Brandon Johnson

September 22, 2025

5  out of  5
rating by Brandon Johnson
"Great experience Willy was fantastic, great customer service at every interaction"
We responded:
"Thank you, Brandon! We're glad you had a great experience with Willy and received excellent service. Our team is dedicated to support and happy to meet your expectations. If you need anything else, feel free to reach out!"
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Jake Cole

September 10, 2025

5  out of  5
rating by Jake Cole
"It’s always smooth when I go in to change or start a new policy or have any questions about my insurance. The agents are always super helpful and communicate well!"
We responded:
"Thank you Jake, I appreciate your feedback and the team and I will do our best to keep the process easy for you."
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Coboobo

August 22, 2025

5  out of  5
rating by Coboobo
"Claim and policy review made clear."
We responded:
"Thank you for your review!"
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Meuy Khaoone

August 20, 2025

5  out of  5
rating by Meuy Khaoone
"Kendal has provided an exceptional service! Highly recommend her for anyone who is looking for insurance coverage! She is very polite, professional, attentive, respond quickly and so much more. I am from California and trying to help my son with getting an auto insurance since he is base at Fairbanks in the Airforce. I tried to call another StateFarm in Fairbank prior but were asked to send a text per their voicemail. Long story short, I wasted couple of my days waiting so I decided to explore another StateFarm office and came across Kendal with one call. Thank you Kendal!"
We responded:
"Thank you for the review and welcome to the agency! If you need anything well. E here for you."
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mom2kaieli

August 17, 2025

5  out of  5
rating by mom2kaieli
"Everytime I walk into the office, I am greeted almost instantly with a friendly face, they always offer me coffee or water, and treat me with respect and courteousness. Highly recommended"
We responded:
"Thank you! I'm happy to hear that you feel welcomed and respected whenever you visit our office. Your recommendation means a lot to us. If there's anything else we can do for you, just let us know!"
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Mike Ricks

July 25, 2025

5  out of  5
rating by Mike Ricks
"Casey made switching our insurance and setting up homeowners coverage easy and smooth. He was friendly, responsive, and really took the time to walk us through everything. Highly recommend!"
We responded:
"Thank you for your review, Mike! I'm happy to hear that Casey made the process of switching your insurance and setting up coverage easy and smooth. It's great to know that his friendly and responsive approach made a positive impact. We appreciate your recommendation! Let us know if there's anything else we can assist you with."
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Steven Lohry

July 22, 2025

5  out of  5
rating by Steven Lohry
"Had a great experience, great customer service and helped me find ways to save!"
We responded:
"Thank you for the feedback Steven!"
Profile photo of Joshua Yang

Joshua Yang

July 21, 2025

5  out of  5
rating by Joshua Yang
"My friends have recommended them to me. They are very professional. Their customer service is great."
We responded:
"Thank you, Joshua! I'm happy to hear that our professionalism and customer service met your expectations. We appreciate your friends recommending us and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
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Lindy Jones

July 16, 2025

5  out of  5
rating by Lindy Jones
"Highly recommend!"
We responded:
"Thank you, Lindy! I'm happy to know you highly recommend our services. If you ever have any questions or need assistance, feel free to reach out. We’re here to help!"
Profile photo of Iqilan Stevens

Iqilan Stevens

July 9, 2025

5  out of  5
rating by Iqilan Stevens
"My first thought when returning back home to Fairbanks, I was making sure I had proper car insurance since the insurance carrier I had from Missouri did not cover Alaska. I had no second thoughts in coming BACK to State Farm insurance, Matthew Raymond office on Geist. Casey MacCheyne , welcomed me and became my insurance rep. He is very thorough, professional, and knowledgeable in his field. He explained everything in my initial policy set up. His follow-through was just tremendous! I’ve never had that happen to me and actually great timing that my safe n drive beacon came in. I brought that in with me and we properly set it up and he answered my questions quite easily regarding the use of the beacon and the app correlation. I would encourage next tune you need insurance give Matthew Raymond’s branch a call!!"
We responded:
"Thank you, Iqilan, for sharing your experience! I'm delighted to hear that Casey provided such thorough and professional service during your transition back to Fairbanks. It's great to know that he was able to assist with your policy setup and the safe n drive beacon. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Lexi Humphreys

July 9, 2025

5  out of  5
rating by Lexi Humphreys
"Kendal with Matthew Raymonds office is the BEST! If I could give her 6 stars I'd do it in a heartbeat! I would highly recommend Matthew's office to anyone. I called on a Friday afternoon to set up a new policy, and Matthew personally answered the phone within just a few rings. Between him, and Kendal they had my policy set up within a few hours, and even found ways to save me money on other pre existing policies! I ended up switching all my policies over to Matthew's office because his team is responsive, took the time to explain my coverage, established trust, and earned our business. You should definitely call and set up coverage with them today!!"
We responded:
"Thank you for your kind review, I’m happy we were able to help in that. Kendal took great care of you. Please let us know if you need anything else. Have a wonderful day!"
Profile photo of Katrina Lydon

Katrina Lydon

June 20, 2025

5  out of  5
rating by Katrina Lydon
"5 stars for Matt and his entire team. Through my personal and business life they exceed any and all expectations, are there for support quickly and answer any questions I have"
We responded:
"Katrina, thank you for your wonderful review! I'm happy to know that the team has been able to support you both personally and professionally. Your confidence means a lot to us. If you ever have more questions or need assistance, we're always here to help!"
Profile photo of Dan Schok

Dan Schok

June 19, 2025

5  out of  5
rating by Dan Schok
"It is always fast and easy to work with Matt and his team. Been a customer for a really long time and never had a bad experience."
We responded:
"Thank you Dan, it has been a pleasure working with you since day 1. I appreciate the review and hope you have an awesome Summer!"
Profile photo of Tia Kraus

Tia Kraus

June 18, 2025

1  out of  5
rating by Tia Kraus
"If I could leave zero stars, I would! I have water damage to the front of my house and it’s not covered under my premium, after owning a house for 10 years and paying home insurance for 10 years, you would think it would cover water damage…. So odd. They told me I could submit a claim but it would likely be declined, but also included the fact it would likely raise my home insurance if I submit a claim (even if it is declined)."
We responded:
"Hi Tia, we are not claim handlers in the office. The team and I can only discuss the policies and deductibles and help you weigh the pros and cons of whether to file or not file a claim. My understanding of this scenario is it involves rot and there is specific language in the policy to that scenario.We would be happy to send you a copy of the policy booklet."
Profile photo of Miryam Brown-Alsua

Miryam Brown-Alsua

June 11, 2025

5  out of  5
rating by Miryam Brown-Alsua
"Everyone has been great to work with! Thanks for making it as smooth as possible for our family. We really appreciate it :)"
We responded:
"Thank you for the review Miryam, have a wonderful day!"
Profile photo of cathy curby

cathy curby

June 4, 2025

5  out of  5
rating by cathy curby
"All the staff are friendly, knowledgeable, and a pleasure to work with. They do a wonderful job taking care of all our insurance needs."
We responded:
"Thank you Cathy! We love working with you as well!"
Profile photo of Amanda Prince

Amanda Prince

June 4, 2025

5  out of  5
rating by Amanda Prince
"Great customer service! Helped us with our plan and helped us figure out everything we could do to make it affordable along with adding some life insurance for us!"
We responded:
"Thank you, Amanda! I'm happy to hear that you appreciated our customer service and found our assistance with your plan helpful. It's great that we could make things affordable for you. Let us know if there's anything else we can do for you!"
Profile photo of Brent Love

Brent Love

June 3, 2025

5  out of  5
rating by Brent Love
"The team at Matt Raymond goes above and beyond to meet my needs. I am getting a better deal and better service, what more is there to ask for?"
We responded:
"Brent, we love to hear that! Thank you for being a customer at my agency."
Profile photo of Linda “Alaskan Honey” Brumbelow-Kelley

Linda “Alaskan Honey” Brumbelow-Kelley

June 3, 2025

5  out of  5
rating by Linda “Alaskan Honey” Brumbelow-Kelley
"We love doing Business with Matthew Raymond State farm...they are always up to date on what our needs need to be"
We responded:
"Thank you Linda, we love having you as a customer. I hope you have a great day!"
Profile photo of Keaton Collins

Keaton Collins

May 30, 2025

5  out of  5
rating by Keaton Collins
"Had a good, productive meeting with Kendal! She had clear communication and gave me a better grasp on my auto liability coverage and a policy umbrella. It was a pleasant, refreshing conversation. Thanks Kendal."
We responded:
"Thank you, Keaton, for sharing your experience! I'm glad to hear that Kendal was able to provide clear communication and help you understand your auto liability coverage and policy umbrella. It's wonderful to know that the meeting was both productive and pleasant. If you have any more questions or need further assistance, feel free to reach out to our office."
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Mathew Mund

May 23, 2025

5  out of  5
rating by Mathew Mund
"Very easy to chat with, very knowledgeable, quick to help. I would highly recommend the Matthew Raymond team."
We responded:
"Thank you, Mathew, for your kind words! I'm glad to hear that you found our team easy to chat with and knowledgeable. Your recommendation means a lot to us. If you ever need assistance or have questions, we're here to help!"