State Farm® Insurance Agent Matthew Raymond
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jacob Starkey
March 27, 2025
5
out of
5
rating by Jacob Starkey
"Welcoming environment, comfortable atmosphere, and genuine people."
We responded:
"Thank you, Jacob, for your wonderful feedback! I'm happy to know you felt welcomed and comfortable with us. Our team takes pride in creating a genuine and inviting atmosphere. If you ever have any questions or need assistance, feel free to reach out."
Jim Magoffin
March 21, 2025
5
out of
5
rating by Jim Magoffin
"Matt and the other agents are always patient and professional. They make sure I am properly insured so I don’t have to worry."
We responded:
"Thank you for the review Jim, it means a great deal to the team and I. Have a great weekend!"
Zak Douma
March 19, 2025
5
out of
5
rating by Zak Douma
"Always quick to answer the phone with a real person. Took time to help me understand each line in my policy."
We responded:
"Thank you Zack, I’m happy to hear about your experience at my agency."
Emily Wolf
March 6, 2025
5
out of
5
rating by Emily Wolf
"Very helpful and efficient with getting my home and auto policies set up. Staff is super knowledgeable and had good follow up"
We responded:
"Thank you, Emily! I'm happy to know that our team was helpful and efficient in setting up your policies. It's great to hear that our staff's knowledge and follow-up met your expectations. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Christina Hitzemann
February 27, 2025
5
out of
5
rating by Christina Hitzemann
"Kendal helped me to adjust my car insurance yesterday, she was so friendly and patient! Thoroughly explained everything and even made me a cup of coffee 😊 10/10"
We responded:
"Thank you, Christina, for sharing your experience! I'm glad Kendal was able to assist you and provide such friendly and patient service. It's wonderful to know she made the process smooth and even added a personal touch with a cup of coffee. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Andrew Hess
January 30, 2025
5
out of
5
rating by Andrew Hess
"They are very friendly and they give you a lot of options and they are quick, easy, simple"
We responded:
"Thank you, Andrew, for sharing your experience! I'm happy to know that you found our team friendly and appreciated the variety of options we offer. It's great to hear that our process was quick and simple for you. If you have any questions or need further assistance, feel free to reach out anytime!"
Tracie Henry
January 3, 2025
5
out of
5
rating by Tracie Henry
"Nice people, friendly, and knowledgeable!"
We responded:
"Thank you, Tracie, for your wonderful feedback! I'm glad to know that you found our team friendly and knowledgeable."
Lona Geffe
January 2, 2025
5
out of
5
rating by Lona Geffe
"I've had such a wonderful experience with using their services for the last 4 years, such as car insurance to home insurance and life insurance. They're so kind, patient and willing to make sure you're absolutely covered in every possible way. I recommend this company and insurance for all those who are looking for coverage."
We responded:
"Thank you, Lona, for your kind words and for being with us for the past four years! I'm happy to know that our team's dedication to providing comprehensive coverage and attentive service has made a positive impact on your experience. Your recommendation means a lot to us. If you ever have any questions or need further assistance, we're here to help!"
anothersister “heard”
December 18, 2024
5
out of
5
rating by anothersister “heard”
"Casey MacCheyne is the best! I appreciate all the work he does."
We responded:
"Thank you for the review, I'll share it with Casey as well. Have a wonderful day!"
Michael VanHatten III
November 14, 2024
5
out of
5
rating by Michael VanHatten III
"I got hit and there was some misunderstanding on who was at fault and dealt with claim people who happened to be out of state and they had to get video evidence which took awhile but when they got it they couldn’t open it. I was waiting for a reply when Mr Raymond took it upon himself to drive out there look at and get the footage and email it to claims for me without me knowing. I really appreciate that he did that! Amazing service cleared up that I wasn’t at fault. But I was amazed that he did that haven’t got into much accident so I don’t know if this is normal but it made my claim go through so much faster. Thank you!"
We responded:
"Michael, thank you for sharing your experience! I'm glad I could help expedite your claim and clarify the situation. It's important to us that our clients feel supported, especially during stressful times like an accident. If you ever need anything else, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
Dragonite907
October 30, 2024
5
out of
5
rating by Dragonite907
"Kendal Maler is amazing!!!!..She definitely gave me the best and lowest quotes and it was during one of my hardest times..it’s definitely a game changer and I will stick with State Farm for a very long time ..I am really excited for this new journey with State Farm"
We responded:
"Thank you so much for your kind words! I'm glad to hear that Kendal was able to provide you with the best and lowest quotes during such a challenging time. It's wonderful to know that you feel confident and excited about your journey with State Farm. We're here to support you every step of the way. If you ever need anything, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
Lauren Henry
October 22, 2024
5
out of
5
rating by Lauren Henry
"A rental car company filed a claim against me. I had accidentally taken a photo that showed the car did NOT have damage while in my possession after the claim date, but I kept getting harassing letters from the rental company. Casey MacCheyne, an agent in Matthew Raymond's office, spent time communicating with the State Farm claims office to make sure that they sent me their decision in writing, including telling me I was free to ignore any further letters or phone calls from the rental agency. I am so grateful for such professional help at a personal level. 5 stars aren't enough!"
We responded:
"Thank you for the review Lauren, I’m glad Casey was diligent in his efforts to take care of you."
ARGaines
September 26, 2024
5
out of
5
rating by ARGaines
"Really great customer service compared to others in town. Highly recommend."
We responded:
"ARGaines, thank you for your kind words and recommendation! I'm glad you found our customer service exceptional compared to others in town. We always strive to provide the best experience for our clients. If you ever need further assistance, don't hesitate to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
brook scothorn
September 13, 2024
5
out of
5
rating by brook scothorn
"Casey was very help and gave me the best rate possible with the driving record I have. Extremely affordable and you get a discount when combining car insurance with life insurance. A great place to bring your business!"
We responded:
"Thank you for the review Brook, I’m glad Casey did a great job for you. Welcome to the agency!"
Kathy Carie
September 6, 2024
5
out of
5
rating by Kathy Carie
"I currently have three different State Farm agents, due to multiple locations. When one assumes all agents are created equal, they are not! Matt Raymond and his team are by far the most knowledgeable and professional insurance team I’ve worked with over the years. Matt goes the extra mile to make sure you get the best policy for your needs, his attention to detail and professionalism is superior. He is quick to personally respond to your needs. It’s refreshing to have excellent customer service, in a time where it’s becoming a thing of the past. I’d give ten stars if it was available, keep up the outstanding work Matt and team."
We responded:
"Thank you Kathy, the team and I will always do our best to take care of your insurance needs. Excellent customer service is our standard!"
Summer Setzer
August 30, 2024
5
out of
5
rating by Summer Setzer
"Kendal has been amazing to work with! She is so helpful and knowledgeable when it comes to the not so fun stuff about insurance."
We responded:
"Thank you, Summer, for your wonderful review! I'm glad to hear that Kendal has been so helpful and knowledgeable in assisting you with your insurance needs. We appreciate your feedback and look forward to continuing to serve you. If you have any further questions or need assistance, feel free to reach out. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
Sue I. Sherif
July 29, 2024
5
out of
5
rating by Sue I. Sherif
"Matt Raymond is the State Farm agent you want to talk to after an accident. Very calm and reassuring. He offered a clear explanation of the process. His staff is top notch for everyday service. So friendly and efficient! If you have a choice of agents, choose this agency."
We responded:
"Thank you Sue, I appreciate your review."
Rick Wheeler
July 9, 2024
5
out of
5
rating by Rick Wheeler
"Kendall was great help really appreciated her down to earth personality. Casey was really informative in answering all my questions concerning my insurance. Thanks again"
We responded:
"Thank you for the review Rick! I'm thrilled to hear that Kendal's personality made a positive impact on your experience. If you ever need assistance in the future, our office is here to help. "
Ulises Gonzalez
May 29, 2024
5
out of
5
rating by Ulises Gonzalez
"We've been working with Matthew Raymond's office for four years. We're very happy with our auto, home, and umbrella policies. The premiums can't be beaten and the service has always been top notch. We just met with Kendal this morning and went over coverage amounts and discussed some changes to our coverage. I highly recommend her and the rest of the team."
We responded:
"Thank you Ulises, I appreciate your words. Thank you for being a customer."
Courtney Hinkle
May 25, 2024
5
out of
5
rating by Courtney Hinkle
"I absolutely love dealing with state farm everyone is so friendly and helpful!"
We responded:
"Thank you Courtney, I appreciate your feedback. Have a wonderful day!"
Alexander Springer
May 17, 2024
5
out of
5
rating by Alexander Springer
"Matt has been an active supporter of the Fairbanks community! We're grateful for his efforts to make Fairbanks better!"
We responded:
"Hi Alex, thank you for the review. The team and I are happy to do our best to help out the community."
Cutter
April 5, 2024
5
out of
5
rating by Cutter
"Efficient, professional and friendly. Mix that with their expertise and genuine sincerity of getting to know you as a person, not just a client is rare and refreshing. Thank you, Kendal, Matthew and State Farm."
We responded:
"Thank you for the glowing review, Cutter! I am pleased to hear that you found our team efficient, professional, and friendly. We truly value getting to know our clients personally and appreciate your kind words about our expertise and sincerity. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
Zoe Schneider
April 4, 2024
5
out of
5
rating by Zoe Schneider
"Great and friendly service! Casey was able to answer all my questions and provide me with a the assistance I needed."
We responded:
"Thank you for the great review, Zoe! I'm pleased to hear that Casey was able to assist you with all your questions and provide friendly service! We're here to help with any insurance needs you may have in the future! - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
DSYM7
April 2, 2024
5
out of
5
rating by DSYM7
"Amazing guy and great service NO CAP!!! W RIZZ"
We responded:
"Thank you for the five-star rating! I'm pleased to hear you had an amazing experience and received great service. Your satisfaction is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, we're here to help! Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"
Kate Baring
April 1, 2024
5
out of
5
rating by Kate Baring
"Casey saved my day after a stressful morning of confusion around policies with a previous agency. So grateful to have made the switch!"
We responded:
"Thank you for sharing your positive experience, Kate! I'm delighted to hear that Casey could assist you after a stressful morning. - Matthew Raymond - State Farm Insurance Agent, Fairbanks, AK"